Case Study, Stage 2: Business Process Analysis and Technology Solution Proposal
Before you begin this assignment, be sure you have read the “UR UMUC Healthy Fitness Center Case Study”, “UR UMUC Stage 1 Project” and the WALMART EXAMPLE. Also, you must incorporate any feedback you received on your graded Stage 1 assignment as needed before proceeding. You will use the strategic area and process that you selected in Stage 1; review the feedback you received for any recommended changes prior to starting this assignment.
Purpose of this Assignment
This assignment gives you the opportunity to apply your analysis skills to model a business process. Modeling the process as it exists (and as it will exist) will aid in the analysis, design, development and implementation of the technology solution. This assignment also gives you the opportunity to apply your knowledge of technology solutions to improve a business process. This assignment specifically addresses the following course outcomes to enable you to:
Business Process Analysis for the UR UMUC Healthy Fitness Center
In order to apply technology to a process, the process must be thoroughly understood and models are used for this purpose. The model also supports business process analysis and redesign when the process is deemed to be inefficient or ineffective. Models are also used to design the “to-be” process that describes the desired end state after the technology solution is developed.
For your Stage 1 Project of the Case Study, you identified a strategic area for improvement of your UMUC Fitness Center’s business and you identified a process that could be improved with the use of technology. In this stage, you will create a model of that process that will define in detail the steps in the process as it is done today to aid in the analysis of the problem, model the proposed new process and explain the proposed IT solution.
The proposed technology solution should address the new business process, should be appropriate to the UR UMUC Healthy Fitness Center, should be briefly described, its major components listed, and an explanation should be given for why and how this proposed solution will improve the business process. Be sure to read the instructions for the remaining projects in this Case Study (Stages 3-5) to get an understanding of the future projects that build on the proposed solution and to help you in deciding upon your solution. You want to propose a solution that can be used in the assignments that follow this one, so be selective and choose an appropriate solution.
For this assignment you will use the process identified for improvement in your Stage 1 Project. There are 2 parts to this assignment.
Part 1: Business Process Analysis – Models of the AS IS Process and the TO BE Process. In the textbook, on pages 63-67, several different methods of modeling business processes are illustrated. You may use any of the models shown (or one suggested by the instructor), to analyze the process you identified for improvement, breaking it down into sequential steps and modeling it. You may use Microsoft Word, Excel or Power Point or clearly hand-draw your model and scan it into an electronic file format. Which model format you choose to use is not as important as making sure you have included all the major steps in the process and appropriately sequenced them. The process that you model must be the one you identified in your Stage 1 Project (or the one suggested by the instructor) and it needs to be appropriate to the UR UMUC Healthy Fitness Center. First, you will model the process as it is currently performed at the Fitness Center; this is the AS IS Process. Then you will model the way that you expect the new process to function; this is the TO BE Process. Note: A process is defined in your textbook as “a standardized set of activities that accomplish a specific task, such as processing a customer’s order.” (Baltzan, 2012, p. 20).
The following are two URL’s that have a more detailed description of Flow Charting and its uses: http://www.hci.com.au/hcisite2/toolkit/flowchar.htm
Create a flow chart or process map in Excel: http://www.youtube.com/watch?v=9_R73RVfHl0
Create a flow chart in Word 2007 and 2010: http://www.youtube.com/watch?v=RkN0dekcsmw
Create a flow chart in PowerPoint: http://www.youtube.com/watch?v=s8erOL-3Bho
Business Process Example: If a grocery store had a need to reduce expenses and improve customer satisfaction, a process needing improvement might be improving the inventory process to ensure availability of products for customers as well as to reduce cost related to spoiled inventory. Your model could include the steps necessary to record inventory information, update inventory when merchandise is sold, place orders for additional inventory from suppliers, etc.
Part 2: Technology Solution Proposal. Using the textbook and external resources, write a short paper 1-2 pages in length, not including References page and cover sheet, responding to the bulleted items below. Remember to correctly cite and reference your sources with APA format. Use the Grading Rubric to be sure you have covered everything.
Create a document that includes the following:
STRATEGIC BUSINESS AREA:
PROCESS TO BE IMPROVED:
|Technology Solution Example: If a grocery store had a need to reduce expenses and improve customer satisfaction, a proposed technology solution might be the implementation of hand-held scanners for customers. The hand-held scanners could update inventory real-time and update customers’ loyalty accounts also. This solution would require purchase of hand-held scanner devices and software that can interface with existing systems, appropriate wireless network, etc.|
Submit your Part 1 and Part 2 paper via your Assignment Folder Stage 2 as an attached document (or documents) with your last name included in the filename(s). If possible combine Part 1 and Part 2 into one file; otherwise be sure each file is clearly labeled identifying the Part of Stage 2 it represents.
Your model will be evaluated on whether it is applicable to the process identified, all major steps in the process are included and correctly modeled, and it is appropriate to the UR UMUC Healthy Fitness Center.
Note: Your paper will be evaluated on whether or not you correctly incorporated the course concepts from the textbook and addressed all parts of the questions. You need to do some external research on at least one aspect of the assignment – your choice – and incorporate it and cite (and reference) it in APA format in your response. What, exactly, you propose as a technology solution will be evaluated as to whether it is appropriate for the UR UMUC Healthy Fitness Center and could actually improve the process identified, and whether it is fully thought-out and supported with application of course concepts and research. Use the Rubric below to be sure you have covered all aspects.